Return & Refund Policy

At Velmorud, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should be returned in substantially the same condition in which it was received, along with any original packaging, accessories, or components supplied with the product where reasonably possible.

Proof of purchase or your order number may be required to process your request.

Free Returns

Eligible returns made within the 30-day return period are free of charge.

Before sending an item back, please contact our customer support team at support@Velmorud.space. Our team will review your request and provide the appropriate return instructions.

Please do not send products back without first contacting us, as unauthorized returns may cause delays in processing your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as reasonably possible. Please include your order number, a description of the issue, and photographs of the item and packaging when appropriate.

Once we review the information, we will work with you to provide an appropriate solution, which may include a replacement, return, or refund.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original payment processing times and financial institution processing periods are outside our direct control.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Exchanges

If you would like a different product, style, or variation, please contact our customer support team. Depending on availability and the circumstances of your order, we may recommend returning the original item and placing a new order.

Non-Returnable Items

For health, safety, or other legitimate reasons, certain products may not be eligible for return if they have been materially used, altered, damaged after delivery, or returned in a condition that prevents resale, except where the item was defective or applicable law provides otherwise.

Any statutory consumer rights available to you remain unaffected.

Contact Us

For questions regarding returns or refunds, please contact:

Velmorud
43 Stoneridge Dr
Victoria, BC V9B 6M4
Canada

Email: support@Velmorud.space
Phone: (778) 679-2984