Shipping Policy

At Velmorud, we want ordering your favorite drinkware to be simple and convenient, wherever you are.

Free Worldwide Shipping

We provide free worldwide shipping on all orders placed through our store.

There is no minimum purchase requirement to qualify for our standard free shipping service.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.

Order Processing

Orders are prepared and processed as quickly as reasonably possible after successful payment confirmation.

Once your order has been prepared for shipment, you may receive shipping or tracking information when available.

Tracking Your Order

Where tracking is available, tracking details will generally be provided using the contact information associated with your order.

Tracking information may require some time to update after a shipping carrier receives the package.

International Orders

Velmorud ships internationally. International shipments may be subject to customs procedures, local import requirements, or other regulations established by the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their destination.

Where duties, taxes, customs charges, or similar government fees apply, responsibility for such charges will be determined by applicable law and the terms displayed during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your address, please contact us immediately at support@Velmorud.space. We will attempt to correct the information before shipment, but changes cannot be guaranteed after an order has entered fulfillment.

Delayed Orders

Although most orders should arrive within the estimated delivery timeframe, occasional delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact our support team so we can assist you.

Lost or Damaged Packages

If you believe your package has been lost during transit or if it arrives damaged, please contact us with your order information and relevant photographs when applicable.

We will review the situation and work with you toward an appropriate resolution.

Contact Us

For shipping-related questions:

Email: support@Velmorud.space
Phone: (778) 679-2984

Velmorud
43 Stoneridge Dr
Victoria, BC V9B 6M4
Canada